How We Handle Wallet And Account Data
Our Privacy Policy covers the data needed to create and maintain your account, confirm your phone number, answer support requests and trace wallet activity. When you use DANA, OVO, GoPay or QRIS, we record the transaction reference, amount, status and time needed to match your account;
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we do not ask for a wallet password through chat. Bank transfer and virtual account records are handled in the same account-security process. Device details such as browser type, operating system, approximate location and sign-in time help us identify unusual access. We retain records for as
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long as needed for account service, dispute handling, security checks or legal duties. Where local law permits, you can ask what we hold, request a correction, or ask about deletion. Some records may remain when a legal or security reason requires retention. Contact us through the
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account support path if you need a copy or change.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.